JHONATAN ROSARIO
JHONATAN ROSARIO
Learn About Me
My Story
I am a Salesforce Certified Professional with a passion for streamlining business processes. With over 14 years of experience in sales, I have strong communication, project management, and problem solving skills.
In my free time, I enjoy participating in Salesforce Community groups both learning to and helping others to leverage Salesforce to improve productivity and efficiency for their employers and co-workers! I am also a member of a Salesforce Professional Development Program to fully understand the Salesforce Ecosystem and network to build valuable relationships in the Salesforce space.
Outside of my passion for Salesforce, I enjoy cycling, spending time with my family, and traveling to the beach.
Experience
Tobii Dynavox
2022 - Current
Salesforce Sales Operations Administrator
​ • Proactively identify and manage SFDC projects to increase efficiency
• Create new SFDC processes and workflows based on stakeholder requirements and feedback
• Manage the software testing process, including devising test plans and creating test cases
• Collaborate with team members during all phases of the project cycle to ensure processes are running smoothly
• Establish programs to ensure data validity through the routine review of accounts, leads, territory assignments and other reporting fields
• Build SFDC reports and dashboards for the Market Unit including reports for Executive Management, field representatives, Learning and Sales Enablement
• Develop ad hoc reports using data from other databases
• Analyze and present findings on data collected
• Import leads, contacts and other data into SFDC
• Create training collateral and standard operating procedures for SFDC processes
• Provide SFDC training and end-user support
•Utilize dataloader and Microsoft excel for data manipulation.
Yankee Linen Inc
2020 - 2021
2006 - 2020
Operations Manager
-
Communicating with senior officials about shifting company priorities and projects
-
Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue.
-
Coordinating different teams to foster exchanges of ideas and provide cross-team learning opportunities.
Director of Sales, Client Services
-
Recruiting and operations of the sales team
-
Manage and support the members of the sales team
-
Client retention through excellent customer service
-
Installing network equipments and workstations. Monitor servers and user management.
Credentials
Certifications​
-
Salesforce Certified Administrator​
-
Salesforce Certified Associate
Superbadges
-
Salesforce Security Specialist
-
Salesforce Business Administration Specialist
-
Admin Super Set
-
Lightning Experience Reports & Dashboards Specialist
-
User Authentication Specialist Superbadge
-
User Authentication Troubleshooting Superbadge Unit
-
Multi-Factor Authentication and Single Sign-On Settings Superbadge Unit
-
User Authentication Settings Superbadge Unit
​
​
